Gavin
Quality Assurance Minister
100% Customer Satisfaction Guarantee If for any reason you are not completely satisfied with your purchase, simply return it for replacement or refund.
Frequently Asked Questions
Ordering
Do you have a minimum order?
No, you can order as much or as little as you need.
Do you have a minimum quantity?
No, you can buy any quantity.
How will my order be packaged?
The majority of orders will be packaged in appropriately sized thick walled zip lock bags with a label identifying the contained product. Large orders may be packaged in differing bulk quantities based off of what would be the most efficient way to ship.
There was a mistake on my order
If emailing, please include the order number and name on the order so we can make sure we are canceling the correct order.
Email us, and we will fix any problem immediately.
How do I change or cancel my order?
If emailing, please include the order number and name on the order so we can make sure we are canceling the correct order.
How do I return items?
Simply mail the item(s) back for a full refund. See our Returns page or call customer service for details.
How do I know if my products are in stock?
We stock all of the items in our catalog with the exception of those specifically indicated as "Not always in stock". Most orders placed before 2pm eastern time ship the same day. We guarantee that all Next Day, 2nd Day, and 3 Day orders will arrive on time even if we have to send items directly from one of our suppliers.
How can I get a quote?
To get a quote, add the items you want to your cart and click "save cart". You will be prompted to log into your account (or create an account). Each saved cart can be printed off as a quote. The pricing on a saved cart is guaranteed not to increase for 30 days. Shipping costs may change as UPS updates its rates.
Can I order by phone?
Yes. Simply call us toll free
How much does shipping cost?
The majority of orders will be packaged in appropriately sized thick walled zip lock bags with a label identifying the contained product. Large orders may be packaged in differing bulk quantities based off of what would be the most efficient way to ship.
Do you ship internationally?
Email us, and we will fix any problem immediately.
Do you ship to APO/FPOs?
If emailing, please include the order number and name on the order so we can make sure we are canceling the correct order.
How do I track my order?
Simply mail the item(s) back for a full refund. See our Returns page or call customer service for details.
What is the holiday shipping schedule?
We stock all of the items in our catalog with the exception of those specifically indicated as "Not always in stock". Most orders placed before 2pm eastern time ship the same day. We guarantee that all Next Day, 2nd Day, and 3 Day orders will arrive on time even if we have to send items directly from one of our suppliers.
How long does shipping take?
To get a quote, add the items you want to your cart and click "save cart". You will be prompted to log into your account (or create an account). Each saved cart can be printed off as a quote. The pricing on a saved cart is guaranteed not to increase for 30 days. Shipping costs may change as UPS updates its rates.
What happens if an item is out of stock?
Yes. Simply call us toll free
Can I ship on my own UPS account?
To place tax exempt orders you need to sign in or create an account. To update the tax status of your account, email your tax exemption certificate(s) to [email protected] prior to placing your order online. Once we have updated your account, you will be able place tax-exempt orders.
Our Unconditional Guarantee
Our Philosophy
At H.J TECH we have always believed that you should never have to pay for anything that you are not completely satisfied with.
We want you to be confident purchasing from us and glad you made the decision when you get your order.
Our 100% Satisfaction Guarantee
If for any reason you are not completely satisfied with your purchase, you may return it for replacement or refund. Please contact our customer service department for details.
A Statement from Our CEO
Ever since my father started the business as a local family owned hardware store in 1995, we have operated under the principle that every customer deserves the absolute best service imaginable. This is the philosophy that still drives us today.
I don't want anyone to have an experience with H.J TECH that they are not completely satisfied with. If you are not happy with a purchase for any reason, just return it for replacement, exchange, or a full refund, including the original shipping for full returns.
Returns
Can I return items?
Yes. Our customer satisfaction policy is simple: If for any reason you are not completely satisfied with your purchase, simply return it for replacement or refund.
For more details, see our satisfaction guarantee
How do I return items?
To return items please include your:
- Company Name
- Order number (if possible)
- Phone number (in case we need to contact you)
- Note indicating if you are returning for credit or replacement
Ship the items you are returning to:
Is there a restocking fee?
No. In fact, if you return your entire order we will refund the entire amount including the original shipping.
How long after the purchase can I return items?
Usually in 30days
When will I get my refund?
Returns are typically processed within 1-2 business days of being received.
Security
Inquiry with us is safe and secure. Some of the steps we take to ensure the security of your sensitive information are:
Daily Security Scans
The H.J TECH website is scanned daily by industry leading security vendor Norton SECURED by Symantec for known vulnerabilities at least once daily.
PCI Compliance
The H.J TECH site meets or exceeds the Payment Card Industry security requirements.
SSL Encryption
Personal information entered on the H.J TECH site is always transmitted in encrypted form using industry standard SSL encryption.
High Security Credit Card Storage
Credit cards saved on the H.J TECH site are securely encrypted. Your credit card number can not be accessed by anyone including H.J TECH staff.
Background Checks
H.J TECH runs a background check on all of our customer service agents and IT staff.
Privacy Policy
Privacy Pledge
H.J TECH respects the privacy of its users. It is our promise that:
- We do not collect any personal information unless you specifically give it to us.
- We never engage in the selling of our customer list.
- We only send information to customers who specifically request it.
What information do you collect?
Site usage statistics
H.J TECH uses services from Google, Bing, Facebook and Reddit to gather anonymous data about how our site is used. When you visit a page, statistical information, such as what page is being visited and the browser being used, may be sent to one or more of those third party services.
Like most shopping sites, Bolt Depot uses cookies to reference temporary data, such as your shopping cart. Cookies are short text files stored on your computer or device. These files contain no personally identifiable information.
E-mail communication
H.J TECH keeps a copy of emails sent to us as well as all comments submitted through our web contact form.
What is this information used for?
Customer Service
Your phone number or email address may be used to contact you regarding your order. Your phone number will not be used for any other purpose.
Additionally your email address, if provided, is used to send your order confirmation and tracking information.
Review sites
If you specifically request it, you will receive an email invite from a third party website to review H.J TECH. In this case, we provide the third party site with your name, email address and order number for the site to recognize you as a verified customer.
Required record keeping
Like all businesses, H.J TECH is required by law to maintain a copy of your order information for record keeping.
Site improvement
Site usage statistics, ordering trends and comments from users are used to improve the website as well as for planning new product lines.
How does Bolt Depot secure my data?
H.J TECH is extremely serious about protecting your data.
